Any Key" to "Press Return Key" because of the flood of calls asking
where the "Any" key is.
- A technician received a call from a man complaining that the system
wouldn't read word processing files from his old diskettes. After
trouble-shooting for magnets and heat failed to diagnose the problem,
it was found that the customer labeled the diskettes then rolled them
into his typewriter to type the labels.
- A customer was asked to send a copy of her defective diskettes to
the technician. A few days later a letter arrived from the customer
along with Xeroxed copies of her diskettes.
- A technician advised his customer to put his troubled floppy back in
the drive and close the door. The customer put the disk in, asked the
tech to hold on, and was heard putting the phone down, getting up and
closing the door to his room.
- A customer called to complain that his keyboard no longer worked. He
had cleaned it by filling up his tub with soap and water and soaking
the keyboard for a day, then he removed all the keys and washed them
individually.
- An exasperated caller to Tech Support couldn't get her new computer
to turn on. After ensuring the computer was plugged in, the technician
asked her what happened when she pushed the power button. Her response
"I pushed and pushed on this foot pedal and nothing happens." The
"foot pedal" turned out to be the computer's mouse.
- Another customer called Tech Support to say her brand-new computer
wouldn't work. She said she unpacked the unit, plugged it in, and sat
there for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked "What power
switch?"
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